FAQ

You can complete our quote form here or you can contact us via phone or email. In order for us to get you a price on your shipment, we will need to know the origin/destination, mode of transport, and cargo information.

Depending on the scope of your shipment, the turnaround time can be anywhere from 5 minutes to 3 business days. Your quote is important to us, and we ensure that we will get back to you as soon as possible.

The validity of a quote varies depending on the shipment. The validity date range will always be indicated on the quote.

You can either reach out to your Allison rep or submit a new quote online here.

After you received and approved our quote, you complete our booking form here. We will need information on the shipper, consignee, and cargo for us to make the booking. From there, one of our team members will arrange your shipment accordingly. 

You can check the status of your shipment here. In order to properly track your cargo, please input your Allison Shipping Bill of Lading number or container number. 

You can pay invoices via wire transfer, ACH, or check. We do not accept any debit or credit cards. Please reference our Allison invoice in your payment. Once payment is sent, please send your remittance advice to your designated Allison rep.

Typically, you will be invoiced once your cargo departs from the origin point. Unless otherwise stated, we require payment before the cargo arrives at destination. If not, your shipment will be placed on hold until so.

For commercial transactions, a commercial invoice and packing list are needed. For private/personal shipments, only a packing list is necessary. Please check with customs in the respective countries you will be shipping to/from. Some commodities may need additional permits or documents in order to properly ship.

Yes, we offer insurance coverages for just about any commodity and value. For any used cargo, we can only offer total loss coverage.

Yes, we provide the full shipping service from point A to B. With our expansive global network of agents and carriers, we have the ability to move your cargo to and from anywhere in the world. Do keep in mind that this is service is limited to certain areas and commodities.

We ship to and from just about anywhere in the world. We primarily handle shipments going to and from the United States. We do not service any countries that are experiencing sanctions, war, or any other circumstance that puts cargo at risk.

We provide service for the following container types:

20’ standard

20’ reefer

20’ open top

20’ flat rack

40’ standard

40’ high cube

40’ reefer

40’ open top

40’ flat rack

45’ high cube

Here is a graph containing the specifications of each container for reference.

Yes, we handle dangerous cargo for both ocean and air transport. Please note that we cannot transport any hazardous class that is restricted by the carriers or countries. We will need a copy of the IMO or DGD along with the MSDS in order to book your hazardous goods.

Your freight must be properly packed and secured in order to ship via less than container load (LCL). Unpacked or loose goods are restricted for this service. Packaging types include pallets, crates, boxes, bundles, etc.

We transport a wide range of products from machinery, foodstuff, apparel and many more. On the other hand, we do not handle any scrap, recycle or artwork.

It is based on the amount of space your cargo takes up in a container. The rates are measured based on the volume (cbm/cft) or weight (per 1,000 kgs), whichever is higher.

The volume is measured by the freight’s length, width and height.

We can make changes to your shipment’s route prior to the cargo being tendered to the origin port. Once cargo is received or enroute, these types of changes are not guaranteed.

37,000 lbs is the legal maximum weight allowed for a 20′ container. Anything over that may require a tri axle chassis and/or overweight permits.

44,000 lbs is the maximum legal weight allowed in a 40′ container. Anything over that may require a tri-axle chassis or overweight permits.

Most of the time you can amend a Bill of Lading after it departs depending on when the cargo is arriving to destination, however, there will be an amendment fee of USD 75.